NEED SUPPORT?


The JCA provides several avenues for ASYCUDA World user support

1. First Line Support : IMU HelpDesk
Opening Hours : 8:30AM - 9:00PM Monday - Friday
email:helpdesk@jacustoms.gov.jm,imu@jacustoms.gov.jm
Phone : 876-750-3030, 876-922-5140 - 5148 extensions 3030,3126,3127,3133

2. Second Line Support : ASYCUDA PROJECT OFFICE - FUNCTIONAL AND TECHNICAL TEAMS
876-922-5140 - 5148  extension 3159
email:awinfo@jacustoms.gov.jm

3. Escalation of Outstanding Issues: ASYCUDA Project Management Team
email:awpm@jacustoms.gov.jm


You can use the Document Tracking section of this portal to track the following
  • Vessel Manifest Registration Status
  • Bill of Lading Status
  • Declaration Status

Please help us to help you!
Ensure that you know your reference numbers (where applicable):
Manifest:
  • Manifest Registration Number
  • Date of Departure
  • Voyage Number
  • Customs Office Code
  • Master Bill of Lading/Airwaybill reference (for consolidators)


Declaration Processing:
  • Declaration Reference Number (Box 7) if stored but not yet submitted
  • Customs Declaration Registration number (e.g. C 12345) if submitted 



TIPS
  • For manifest amendment approvals/queries please contact a supervisor at the respective customs office.
  • For cancellation of commercial declarations submitted but not yet paid, please contact a supervisor in the entry processing unit or email the IMU helpdesk.
  • For Customs Procedure Code and Additional National Code support please call the International & Industry Liaison Unit.
  • Date of Arrival (Report) on Vessels is set by Customs.
  • For online payment please use "add declarations", kindly note that "add other payments" cannot be used to pay for Customs Declarations!
  • Splitting of waybills if necessary can be done by Customs Brokers, the waybill must be authorized to them by their shipping agent.
  • Our support team is constantly supporting end users phone calls currently, try to submit your issues via email with as much details as possible for speedy resolution.


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